Shipping policy
Shipping Schedule
Orders are shipped once a week, every Friday. Orders placed after Friday will ship the following Friday.
Because we ship on a limited schedule, delivery times may vary depending on when your order is placed.
Processing Time
Orders are typically processed within 3–7 business days depending on our shipping schedule. Orders are not processed or shipped on weekends or holidays.
During periods of high order volume, processing times may be longer.
Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on the selected shipping method and destination.
Delivery times are estimates only and are not guaranteed. Once an order has shipped, delivery is handled by the carrier and is outside of our control.
Shipping Area
We currently only ship within the United States and Canada.
Orders to Canada are shipped via FedEx International Economy and are charged a shipping and handling fee based on weight and country of destination. We charge you what the carrier (FedEx) charges us for this service. Please be aware that Canada charge a customs fee on incoming shipments. YOU will be responsible for all customs clearance requirements (duties, taxes, fees, etc.) if you want your package delivered. And, we will NOT refund shipping charges for items returned to us due to tax-related issues. We have no control over the amount you may be charged for customs, but we do everything in our power to reduce or eliminate any extra fees we can.
Shipping Confirmation and Tracking
You will receive a shipping confirmation email once your order has shipped. If tracking is available, tracking information will be included in the email.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order is placed.
Lost or Delayed Shipments
We are not responsible for delays caused by shipping carriers, weather, or other circumstances outside our control.
If your package appears lost, please contact us and we will work with the carrier to help resolve the issue.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging. We will review the issue and provide a replacement or refund when appropriate.